An ombudsman resolves disputes from a neutral, independent viewpoint. The Federal Student Aid (FSA) Ombudsman will informally conduct impartial fact-finding about your complaints. They will recommend solutions, but don't have the authority to reverse decisions. They will also work to bring about changes that will help prevent future problems for other student loan borrowers. This free service is provided by the US Department of Education.
Via e-mail: firstname.lastname@example.org
Via on-line assistance: http://www.ombudsman.ed.gov
Via telephone: 877-557-2575 (toll-free) or 202-377-3800
Via fax: 202-275-0549
|Via mail:||U.S. Department of Education|
|830 First Street, N.E.|
|Washington, D.C. 20202-5144|