How do I turn off Pop-up Blockers?
For Internet Explorer: Click on Tools at the top of your screen; a menu will appear. Place your arrow over Pop-up Blocker. The first item should read Turn off Pop-up Blocker; click on that. If that does not work, you may have to call the IT help desk & ask how to turn off your pop-up blockers.
I have forgotten my MindLeaders User ID.
Your User ID begins with CPTP and is followed by the last four digits of your social security number and the initials of your first and last names: CPTP####??. For example, John Doe’s User ID would be CPTP1234JD.
Please do not register for MindLeaders more than once. Each time you register, you create a new User ID. These ID’s cannot be combined at a later date to provide you with one consolidated record of your training.
I have forgotten my MindLeaders Password.
On the home page you will see the Registered User login highlighted in gray on the left side of your screen. Underneath the Password box you will see the text “Log-in Help.” Click on this text and you will be forwarded to a help screen. The first question on this screen is “Forgot your password?” Click on this question. It will request your User ID. Type in your User ID and click Submit. Your password will be emailed to the email address you provided.
If you do not receive an email with your password, call CPTP at 225-219-4190 to have your password resent.
I tried to log-in using FireFox but it won’t work. What do I need to do?
You must use Internet Explorer (IE) version 5.5 sp2 or later on a Microsoft Windows platform version 2000 or XP. Operating systems such as Mac or Linux and web browsers such as FireFox, Safari and Opera will not run MindLeaders.
Which courses have I taken?
To see a list of all the courses you have taken, first log-in. On the left hand side of your screen in the gray area you will see My Transcript. Click on My Transcript and a listing of all of the courses you are currently taking and have taken in the past will appear. Additionally, your test scores and your level of mastery for each course are also listed. This report can be printed.
How do CPTP and LaTech know I have completed a MindLeaders Course?
Every month CPTP receives a report from MindLeaders with all of the courses each student has mastered. Your CPTP coordinator has access to this information or can request a transcript from CPTP at any time. Additionally, you have the ability to print your own transcript. To find out how, simply review the answer to “Which courses have I taken?”
I have mastered some sections of the course and only want to take the sections of the course I have not mastered. What do I do?
Log-in. Enter the course you want to master. Click on Course Tools (the second yellow tab on the left hand side of your screen). Click on View My Scores, underneath Assessment. A list of course sections will appear on your screen. You will see a checkmark (ü) next to each section you have mastered. To access a section you have not yet mastered, click on the title of that section. Upon completion of the section, return to View My Scores and repeat the process until you have mastered all sections of the course.
I launched a course through the Student Center (LMS) and mastered all sections of the course, but the course is not showing as complete.
Please re-enter the course through the student center. Once you have entered the course, click on View My Scores. If there is a Certificate button in the bottom left hand corner of the scores page, you have mastered the course. Click on the Return to Course button on the lower right corner of your screen. Once you have returned to the course, click on the Exit button in the lower right hand corner of the screen. The Exit button triggers an update of the information.
I have taken a section of a MindLeaders course, but the “View my Scores” page does not show that I have completed the section.
You may have skipped a question. You must answer all questions within the section to receive credit for the section, even questions which are not scored.
I am trying to print my certificate but only half the certificate prints.
Click on Print Certificate, go to File>Page Setup and change the direction of your page to landscape. Click Okay. Go back to File>Print and print your certificate.
If you have exited the course, re-enter, go to View My Scores, then Print Certificate, changing first to landscape. OR go into My Transcript, click on (ü) in mastery column > File > Print > Preferences > Landscape > OK
How are courses broken down in MindLeaders?
MindLeaders breaks up each Software program/course category as follows:
Series (Folders): Word 2002, Excel 2002, Access 2002, Grammar, etc.
Courses (E): Managing Documents, Working with Text, etc.
Sections (Page with Triangle): Opening Documents, Creating Documents, etc.
Topics (Blank Page): Word 2002 MOS Overview, etc.
At the main MindLeaders Page, click next to each plus sign (+) for the first item in Word 2002 until it is fully expanded. You will see the specific information for the course as noted above. Certificates are printed at the Course level.
