By KRISTIN HODGES
Financial aid cannot buy love, as students vent their
cash flow woes to student workers who try to help with loans and scholarships.
Amanda Marshall, a student worker in the financial aid
office and a senior civil engineering major, has worked in the office for two
years and has helped many students.
“[Students] come here upset, before they talk to us,”
Marshall said some students who come in do not even know
what they need from financial aid.
“A lot of students come in here and say, ‘I have problems
with financial aid; can you help me?’” Marshall said. “Sometimes their parents
tell them to come here.”
Marshall, one of the 19 current student workers for
financial aid, said students should try to know what forms or documents they
need before coming into the office.
Angela Lewis, a student worker in financial aid and a
freshman biology major, said she wished students would not blame the student
workers for their own financial aid problems.
“It is not our fault that you did not get your loans
before the quarter started,” Lewis said. “So please do not yell.”
Lewis said she enjoys helping students better understand
the financial aid process, but dislikes when students get angry or upset.
Cathy Williams, an administrative coordinator for
financial aid, said dealing with the heavy flow of students coming into the
office can be a challenge to the student workers.
Williams also said the financial aid student workers are
crucial when it comes to helping out with students at the front of the office.
“They give out helpful information up front; they can
take documents and give them to the right person, so they are very essential,”
By helping the students in the front, Williams said the
student workers help the financial aid staff with their jobs as well.
“Because a lot of students have basic questions, [student
workers] can answer the basic questions and that way it frees up the staff to
help with other people,” Williams said.
She also said the student workers are also indispensable
because they help with the telephone calls.
“We only have a certain number of telephone lines, so we
use them to keep the telephones from being busy or ringing,” Williams said.
She said the student workers are necessary to keep the
financial aid office running and she is grateful for the work they do.
“They are really helpful. We need them, we appreciate
them,” Williams said.
Marshall said she thinks part of the student body is
thankful for the work that the student workers do in the financial aid office.
Marshall said, “I guess with any job, some do, some