CURRENT STUDENTS

IT Frequently Asked Questions

Current Outages Disruptions & Information

Louisiana Tech University Infrastructure & IT Twitter Timeline

Connecting

What is my Louisiana Tech University username?

  1. Log into B.O.S.S. using your Campus Wide ID (CWID)* and B.O.S.S. PIN*.
  2. Under the “Personal Info” section, click the “E-mail Addresses and Personal Web Page” link.
  3. Look for an E-mail address in the form of abc123@latech.edu
  4. abc123 is your 6-character Louisiana Tech username.

*For assistance with retrieving your CWID, B.O.S.S. PIN or birthdate errors, contact the Registrar’s Office at (318) 257-2176.

How do I set or reset my Tech password?

  1. Go to https://password.latech.edu
  2. Click “Forgot Password”.
  3. On the Forgot Password page enter your 6-character Tech username (without “@latech.edu”) and click Submit.
  4. Enter your CWID*, B.O.S.S. PIN* and Date of Birth* where indicated and click Submit.
  5. Type in your desired password and click Submit.

*For assistance with retrieving your CWID, B.O.S.S. PIN or birthdate errors, contact the Registrar’s Office at (318) 257-2176.

How do I connect to the campus WiFi?

Louisiana Tech provides broad wireless coverage across most of the academic spaces on campus. Faculty, staff and students can connect to the LaTechWPA2, LaTech OpenAir and eduroam wireless networks.

LaTechWPA2

  • Connect to Louisiana Tech’s secure wireless with your 6-character Tech username & password.

 

LaTech OpenAir

  • After connecting to LaTech OpenAir you must open up a browser to login with your 6-character Tech username & password.

 

eduroam allows you to connect to Louisiana Tech’s WiFi as well as at other participating eduroam institutions.

  • When connecting to eduroam, you must use your full Tech username (abc123@latech.edu) & password.  Be sure to include “@latech.edu” with your username.

How do I use VPN for remote access?

VPN for a Windows computer

  1. Go to https://techvpn.latech.edu
  2. Enter your Tech username and password
  3. Install the appropriate package for your machine
  4. Click next as the installer package installs on your machine
  5. Global Protect should pop up and you will be prompted to enter the portal address. Enter: techvpn.latech.edu
  6. Click Connect.  If this is the first time you will be asked for login credentials. Enter your Tech username and password and click Sign In.

VPN for a Mac

  1. Go to https://techvpn.latech.edu
  2. Install the appropriate package for your machine
  3. Click next as the installer package installs on your machine
  4. Global Protect should pop up and you will be prompted to enter the portal address. Enter: techvpn.latech.edu
  5. Go into system preferences
  6. Go to Security and Privacy
  7. Click the General Tab
  8. Then click, Allow Palo Alto Networks Security access
  9. Open activity monitor
  10. Find Global Protect
  11. Hit Stop/Quit
  12. This will restart the VPN and prompt for your Tech credentials
  13. Enter your Tech username and password
  14. Click Connect

Click here for VPN setup video

How do I change or reset my Mainframe password?

Expired Password

The system will indicate a password is expired after a correct user ID and expired password has been entered at the CICS logon screen.  One of the following two messages will be generated:

  • SMSN316-A NEW PASSWORD IS REQUIRED
  • Password has expired, please enter NEW password

The cursor will automatically be moved to the new password field.  

Pick a new password and type it in.  The new password must meet the system password restrictions which can be reviewed at http://cics.latech.edu/passwordrules .  

In summary the password must be 8 characters long,  must contain three character types such as consonant/vowel/numeric, must be different from previous password by at least 4 characters and cannot contain person’s name. 

The system will request that you re-enter the same new password for verification.  

If the new password does not meet the requirements a message indicating this will be displayed.  In this case it is best to enter the user ID and old password again such that the system again displays the message indicating a new password is required. 

Forgot Password

On campus mainframe users can reset their own forgotten password using the password reset utility at https://cics.latech.edu/passwordreset .  You will need your CWID, BOSS PIN and date of birth for the Mainframe user ID for which the password has been forgotten. 

Calling Computing Center For Assistance

Calling the Computing Center is always an available option. Please have CWID, BOSS PIN and date of birth available to provide to support personnel.  The Computing Center Help Desk number is 257-5300.

How do I connect my computer to the internet in my dorm room?

If you are plugging directly into the wall (with no router) follow these directions:

  1. Connect an ethernet cable from your computer/laptop to the wall outlet in your room.
  2. Go to http://netreg.latech.edu/registration/ValidUserLogin.jsp
  3. Enter your Tech username and password.

If you are experiencing issues with your ethernet connection or ethernet port, please call Residential Life at (318) 257-4917.

If you are experiencing issues with the Network Registration page, you may visit the Helpdesk in Wyly Tower 155 (basement) or call (318) 257-5300.

How do I connect my router in my dorm room?

  1. First you must register your computer (see “How do I connect my computer to the internet in my dorm room”).
  2. Connect an ethernet cable from the wall outlet in your room to the router’s WAN or Internet port.
  3. Connect an ethernet cable from one of the router’s LAN/Ethernet ports to your computer.
  4. Go to http://netreg.latech.edu
  5. Follow the steps through the registration page to register your router.

If you are experiencing issues with your ethernet connection or ethernet port, please call Residential Life at (318) 257-4917.

If you are experiencing issues with the Network Registration page, you may visit the Helpdesk in Wyly Tower 155 (basement) or call (318) 257-5300.

How do I connect my gaming console in my dorm room?

Get the MAC address from the gaming console you want to register:

  • Nintendo Switch
    1. From the Home menu, select System Settings
    2. Select Internet
    3. View System MAC address
  • Nintendo Wii U
    1. From the Wii U menu, select System Settings
    2. Select Internet
    3. Select View MAC address
  • Nintendo Wii
    1. From the main Wii Menu select the Wii Options button (bottom left corner).
    2. Select Wii Settings.
    3. Select the right arrow to move to the second page of system settings.
    4. Select Internet.
    5. Select Console Information.
    6. On this screen you’ll see the MAC Address.
  • Nintendo DS
    1. From within a WiFi enabled game, go to the Nintendo WiFi Connection Setup in the game’s menu.
    2. Select Options.
    3. Select System Information.
    4. The MAC address is displayed on the top line.
  • NVIDIA Shield
    1.  select Settings
    2. select Device
    3. select Network
    4. select Status info.
  • Xbox One
    1. Go to Settings
    2. Select Network
    3. Select Advanced Settings
    4. The MAC address is on this screen
  • Xbox 360
    1. Go to the System area of the Xbox Dashboard and select Network Settings.
    2. Select Edit Settings.
    3. From Additional Settings, select Advanced Settings.
    4. At the bottom of this screen you’ll see a heading called Wired MAC Address.
  • Xbox
    1. Power on the Xbox with no disc in the tray.
    2. Go to the Xbox Dashboard.
    3. Choose Xbox Live.
    4. Go to the Connect Status screen.
    5. Select Settings.
    6. From the Network Settings screen, you will see the MAC address in the bottom right corner.
  • PlayStation Vita
    1. Open the Settings and tap Start
    2. Tap System
    3. Tap System Information
    4. The MAC is on this screen
  • PlayStation 4
    1. Power up the PlayStation 4 without a disc in the drive.
    2. Once the PlayStation 4 operating system has loaded, select Settings.
    3. Select the System option under the Settings menu
    4. Select System Information
    5. You can find the MAC address on this screen
  • PlayStation 3
    1. Power up the PlayStation 3 without a disc in the drive.
    2. Once the PlayStation 3 operating system has loaded, select Settings.
    3. Once you are in Settings select Network Settings.
    4. Select Connection Status List.
    5. You can find the MAC address listed under MAC Address.

 

  1. Connect your game console to your registered router or wall port and start it up with an online game.
  2. Go to http://netreg.latech.edu/registration/GameRegister.jsp
  3. Enter your Tech username, password and the MAC address of your gaming console.
  4. Click Register.

If you are experiencing issues with your ethernet connection or ethernet port, please call Residential Life at (318) 257-4917.

If you are experiencing issues with the Network Registration page, you may visit the Helpdesk in Wyly Tower 155 (basement) or call (318) 257-5300.

What are the Chrome Book WiFi settings for WPA2?

Join WiFi network

  • Connect to the wireless SSID: TCDwifi
  • EAP method: PEAP
  • Phase 2 authentication: MSCHAPv2
  • Server CA certificate: Do not check
  • User certificate: None installed
  • Identity: username
  • Password: ********
  • Anonymous identity:
    • Leave “Save identity and password” & “Share this network with other users” UNCHECKED
  • Click Connect

Software

Can Tech students get Microsoft Office 365 for free?

Microsoft Office 365 is now available for all Tech students and employees.

      • Go to https://www.office.com
      • Sign in as abc123@office.latech.edu where abc123 is your Tech username (Moodle ID).
      • Use your Tech password (same as your Moodle password).

How do I setup Tech email on my iPhone?

For students:

  • Tap on the “Settings” icon on the iPhone home screen.
  • Scroll down until you find the “Passwords & Accounts” menu and tap it. 
  • Tap the “Add Account” menu.
  • Select “Google” from the list.
  • Tap “Add Mail Account” at the top of the page.
  • Enter your entire Tech email address as abc123@email.latech.edu replacing abc123 with your 6-character Tech username.
  • Click Next and you will be taken to a Louisiana Tech Login page.
  • In the “Username” field, enter your 6-character Tech username (e.g. abc123)
  • In the “Password” field, enter your Tech password (same one used for Moodle, WiFi or webmail).
  • Click Login.
  • Mail, Contacts & Calendar should be “On”. Notes should be “Off”. Click Save in the upper right corner.

Optional: You can change the Description from “abc123@email.latech.ed” to something like “La Tech” with these steps:

  • Tap the Account named “abc123@email.latech.edu” (abc123 will be your 6-character Tech username).
  • Tap “abc123@email.latech.edu >”
  • In the “Description” field, enter a description of the email account (e.g. “La Tech”).
  • Tap “Done” in the upper right corner.

Open Apple Mail and test to ensure that your mail is working. If you have issues, contact the Louisiana Tech Help Desk at 257-5300.

 

For faculty:

  • Tap on the “Settings” icon on the iPhone home screen.
  • Scroll down until you find the “Passwords & Accounts” menu and tap it. 
  • Tap the “Add Account” menu.
  • Tap the “Other” button at the bottom of the page.
  • Tap “Add Mail Account” at the top of the page.
  • In the “Name” field, enter your name (e.g. “Tech Bulldog, Ph.D.”).
  • In the “Email” field, enter your entire Tech email address (e.g. “abc123@latech.edu” or “faculty@latech.edu”)
  • In the “Password” field, enter your Tech password (same as used for Moodle, WiFi or webmail). 
  • In the “Description” field, enter a description of the email account (e.g. “La Tech Email”).
  • Tap “Next” in the upper right corner.
  • Select “IMAP” at the top of the page.
  • Name, Email, and Description fields should be filled from the previous step; you may change them now, if needed.
  • In the “Incoming Mail Server” section:
  • In the “Host Name” field, type: “mail.latech.edu”
  • In the “Username” field, type your username – the first part of your email address before the ‘@’ symbol (e.g.: “abc123” or “faculty”).
  • In the “Password” field, enter your Tech password.
  • In the “Outgoing Mail Server” section:
  • In the “Host Name” field, type: “smtp.latech.edu”
  • In the “Username” field, type your username – the first part of your e-mail address before the ‘@’ symbol (e.g.: “abc123” or “faculty”).
  • In the “Password” field, enter your Tech password.
  • Tap “Next” in the upper right corner.

IMPORTANT NOTE: Do not leave the username and password fields blank under the outgoing mail server section. Though iOS says these are “optional,” they are required in the Louisiana Tech email environment.

  • On the “IMAP” screen turn on the Mail function. Leave Notes turned off.
  • Tap “Save” in the upper-right corner.

You should see a message indicating that the account has been added, and it should show up in your accounts list.

Open Apple Mail and test to ensure that your mail is working. If you have issues, contact the Louisiana Tech Help Desk at 257-5300.

How do I setup Duo Security MFA (multi-factor authentication) so I can use Workday, Office 365 and other campus systems?

Novell/OES drives not showing up?

  • First, reboot your machine. Your machine may need to be rebooted for your drives to show up. 
  • If you have an external hard drive or a USB plugged in, remove that, then reboot your machine. 
  • If neither one of those work, please call the help desk at 257-5300.

Student Labs

Where are the Student Labs?

Lab Locations

  • Student Center Lab (open 24 hours, 7 days a week during Fall, Winter and Spring Qtrs)

Where are printers located?

Web printing release locations:

  • Student Center Lab
  • Tolliver Hall
  • Library (Wyly Tower 10th floor)
  • Lambright Center
  • Woodard Hall 130A
  • Bogard Hall 322
  • Carson-Taylor Hall 1st floor
  • College of Business 104
  • George T. Madison (GTM) 1st floor

How do I print?

The following file types are allowed to be printed: pdf, bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, tiff

  1. To print to a print release station, you must be connected to the internet, then browse to print.latech.edu and login using your Tech username and password.
  2. Click on “Web Print” from the left side menu.
  3. Click “Submit a Job >>”
  4. Select the printer to print to (Use Location/Department to identify it’s location), then click “Print Options and Account Selection”.
  5. Enter the number of copies you want to print then click “Upload Documents”.
  6. Select documents to print by clicking “Upload from computer” or dragging your document to the upload box.
  7. Click “Upload & Complete”.
  8. You must now go to that printer’s Release Station and login with your Tech username to release the print job.

Click here for the complete Web Printing guide

How do I 3D print?

Description

The 3D Printer Lab (provided by the Student Technology Fee) is in the Student Center’s 24-Hour BIG Print Lab.  It consists of four (4) Ultimaker 3D printers managed by Lab Monitors.

What is 3D Printing?

3D printing is a process of making a three-dimensional solid object from a digital file. The object is created by laying down successive layers of material (melted filament) until the object is created. You can create the digital file (.STL format) yourself using 3D modeling software or download an object from a 3D repository (Thingiverse).

Who Can 3D Print?

The 3D printers are available for use by all Louisiana Tech University students.  Each student will be allocated 100 grams of PLA filament per quarter or they can opt to BYOF (Bring Your Own Filament) and print up to 500 grams (talk to one of our Lab Monitors for more information).

A few simple rules:

  • Only the Lab Monitors will have hands-on access to the 3D printers
  • Weapons (or weapon-related) or obscene and inappropriate objects will NOT be printed
  • Objects violating copyrights, patents or trademarks will NOT be printed
  • Printed objects CANNOT be sold
  • Printing is done on a first-come first-serve basis
  • Your CWID must be part of the filename you submit

To Get Started

Go to cloud.3dprinteros.com and select Louisiana Tech University from the dropdown list of schools.

How do I access virtual desktop?

  1. To access a virtual desktop, you must be connected to the internet
  2. Browse to http://anywhere.latech.edu/default
  3. If you are accessing Virtual Desktop for this first time on this computer you will be prompted to install the client software (follow on screen instructions to install the client).
  4. On the client, enter anywhere.latech.edu for “Website or email address” then hit the Next Arrow.
  5. On the Logon Credentials, enter your 6-character Tech username (123abc) for Username and your Tech password for Password.
  6. Enter ad3 for Domain.
  7. Click OK.
  8. On the next prompt, click on Outside Office and then click Connect.
  9. Click on any of the desktops to load.

Click here for the complete Virtual Desktop guide

Click here for Virtual Desktop video walkthrough

Online Instruction

Other

Campus Online Systems

What do I need to do in case of an emergency?

During an emergency, we will notify the campus in several ways:

  • Text message
  • Email
  • Emergency Response Team website (http://ert.latech.edu)
  • Phone call
  • Social media
  • Television and radio

 

How can I sign up for emergency notifications from Louisiana Tech?

  • Log into your B.O.S.S. account
  • Under “Personal Info” select “Personal Phone Numbers”
  • Choose a phone number field and enter your off-campus number, then select Type value “Emergency Voice Call” to receive a voice call notification
  • Cell phone numbers with SMS: select Type value “Emergency Text Msg” to receive a text message alert
  • You can use both voice call and text messaging by using two number fields with different Type selections

In addition to Tech-specific notifications, our system forwards alerts from the National Weather System that impact our area.

If you have questions on the system, call Student Affairs at 318.257.2445

How do I download CampusShield, the free mobile safety app?

CampusShield is a free mobile safety app utilized on the Louisiana Tech campus. It allows the user to

  • Receive safety alerts
  • Contact Louisiana Tech Police
  • Request campus safety escorts
  • Submit anonymous tips & safety concerns

It can be downloaded from:

App Store: apple.co/31OowIG

Google Play: bit.ly/2Zi8n0F

How can I get notified of campus outages?

How do I apply for a Student Worker position at the Help Desk or Print Lab?

We are always accepting applications for the Help Desk and the Lab. You can download the application and submit to helpdesk@latech.edu

The Help Desk is no longer providing in person assistance due to the COVID-19 pandemic, but we will still continue to provide remote support.

Monday – Friday: 8 am – 5 pm

Contact the Help Desk by: